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Frequently asked questions

How Timebly works, what each plan includes and what happens to your data. Can't find your answer? Contact support.

Getting started

What is Timebly?

Timebly is a conversational AI assistant for your schedule and your plans. Tell it what you need in plain language and it sets alarms, reminders and events for you, with no menus or forms.

Do I need an account?

No. You can start chatting without an account and get 25 messages per month. A free account raises that to 50 and lets you add friends, share plans, choose a persona and use Timebly on more than one device. Anything you do without an account is not carried over when you sign up.

How do I sign up or log in?

With your email address and a password, in the app or on the web.

Which devices does Timebly work on?

Timebly is available for iPhone (iOS 26.1 or later), Android and the web. Alarms, voice and location-aware suggestions are only available in the mobile apps.

Does Timebly sync between my devices?

Yes, when you sign in with an account. Your chats, events, reminders and memories follow you to every device you log in on.

Alarms, reminders, check-ins and shared events

What kinds of events can Timebly create?

Four: alarms, reminders, check-ins and shared events. Just describe what you need and Timebly picks the right one: an alarm to wake you up, a reminder to do something, a check-in when you want Timebly to message you first, or a shared event when friends are involved.

What is an alarm?

A real alarm on your phone that rings like the one in your clock app, for waking up or for a moment you can't miss. Alarms are set by the iPhone and Android apps.

What is a reminder?

A notification at a set time to remember or do something, such as taking medication, drinking water or calling your mom every Sunday.

What is a check-in?

A check-in is Timebly starting the conversation. At the time you choose, it messages you first, as a follow-up, a nudge or just to see how something went, for example “Ask me at 5 how my exam went”. Check-ins arrive over the internet, so your phone needs a connection to receive them.

What is a shared event?

A plan with one or more of your friends, such as dinner or a game night. Timebly invites them, tells you when they accept and keeps everyone up to date. Shared events need a free account for you and your friends.

What are event alerts?

A heads-up notification before an event, so it doesn't catch you off guard. You can choose 5 minutes, 15 minutes, 30 minutes, 1 hour or 1 day before, and an event can have more than one.

How do I set event alerts?

Pick your default alerts in Settings under Preferences and Timebly adds them to every new event. To change them for a single event, just ask, for example “Alert me a day before the trip”.

Do alarms work on the web?

No. Browsers cannot set alarms, so alarms are only set by the iPhone and Android apps.

Why does Timebly ask for alarm and notification permissions?

Your phone only lets apps ring alarms or show reminders with your permission. On iPhone, Timebly asks to schedule alarms. On Android 12 and later, allow Timebly under Alarms & reminders in your settings, otherwise alarms cannot ring on time.

Why didn't my alarm or reminder go off?

Make sure Timebly is allowed to send notifications and set alarms, and that Do Not Disturb isn't on. Timebly also updates your upcoming alarms and reminders in the background, but your phone decides when that happens and favors apps you use often, so it isn't guaranteed. If you have many repeating reminders or haven't opened Timebly in a while, open the app so it can schedule what's coming up. On iPhone, tap Stop when an alarm rings so the next one gets set.

How do I change the notification sound?

There is no sound setting inside Timebly, so it depends on your phone. On Android, long-press a Timebly notification, open its settings, choose Reminders or Follow-ups and pick a sound, or go to Settings → Apps → Timebly → Notifications. Alarms on Android ring with your phone's default alarm sound, which you change in the Clock app or your sound settings. On iPhone, the sound can't be changed for a single app.

How often can an event repeat?

As often as every 30 minutes, or as rarely as you like. New events need to be at least 5 minutes in the future.

Conditions

What is a condition?

A condition makes Timebly do something, not just tell you something. You can attach one to any kind of event: an alarm, a reminder, a check-in or a shared event. For example “Check the weather 10 minutes before my guitar lesson” or “If Sarah agrees, move the event one hour later”.

When does a condition run?

There are two kinds. A timed condition runs at a moment you choose, once or on repeat, such as “Check the weather 10 minutes before my guitar lesson”. A condition without a time runs whenever something new happens in the event's chat: you send a message about it, a friend replies, or the plan changes. For example “If John says he can't make it, move the event to Sunday”.

What can a condition do?

Look things up, such as the weather or traffic, move or cancel the event, message the other people in the event if you asked it to, and set up a follow-up. Every time a condition runs, Timebly tells you what it checked and what it did.

How many conditions can I have?

Up to 3 active conditions without Premium and unlimited with Premium. Each event can have up to 3 conditions.

How long does a condition last?

A one-off condition is removed after it runs and a repeating one continues on schedule. A condition waiting for something to happen stays until it is no longer needed or the event is deleted. You can ask Timebly to remove a condition at any time.

Can other people see my conditions on a shared event?

No. Conditions are private to the person who created them, even on events shared with friends.

Memories

What are memories?

Short facts Timebly keeps about you, such as your preferences, the people you mention and your routines, so you don't have to repeat yourself. Timebly saves them when you mention something worth remembering, or when you ask it to remember something.

How do I see or delete my memories?

Ask in the chat, for example “What do you remember about me?” or “Forget that I play guitar”. The usage page in Settings shows how many memories you have.

How many memories can Timebly keep?

Up to 5 without Premium and unlimited with Premium. Each memory is a short fact of up to 128 characters. When you reach the limit, Timebly tells you and offers to remove one to make room.

Friends and shared plans

How do I add friends?

Send a friend request with their email address. Your friend needs a Timebly account; people using Timebly without an account cannot be added.

How do shared plans work?

Ask Timebly to plan something with your friends and it creates the event and sends the invites. You are told when someone accepts, and messages about the plan are passed on to everyone involved. Only the person who created the event can change it.

Plans and limits

Is Timebly free?

Yes. Without an account you get 25 messages per month and with a free account 50. Both include up to 5 memories and 3 active conditions. Premium removes those limits and adds 60 minutes of voice chat per month.

When do my limits reset?

Message and voice limits reset on the 1st of every month (UTC). Memory and condition limits count what you have right now, so deleting one frees up a slot straight away.

What happens when I run out of messages?

You can't send new messages until your limit resets on the 1st of the month or you upgrade to Premium. Your alarms, reminders, check-ins and conditions keep working.

How much does Premium cost?

€9.99 / $9.99 per month. You can subscribe in the iPhone or Android app or on the web, with a free account.

How do I cancel Premium?

Open Settings and manage your subscription. It takes you to the App Store, Google Play or the web billing page, depending on where you subscribed. Premium stays active until the end of the period you have paid for.

Can I talk to Timebly by voice?

Yes, with Premium in the iPhone and Android apps. Premium includes 60 minutes of voice chat per month.

What are personas?

Personas change how Timebly talks to you, from warm and casual to sharp and to the point, or no persona at all. They change the tone only, not what Timebly can do. Pick one when you sign up and change it any time in Settings.

Privacy and your account

Does Timebly use my location?

Only if you allow it, only in the mobile apps and only while the app is open. Your phone turns it into your city, region and country before sending it, so your exact position is never shared. Timebly uses it for things like nearby places and travel times.

How long are my chats kept?

Chats that aren't linked to an event and aren't pinned are deleted 7 days after the last message. Chats about an event are kept as long as the event exists.

How do I delete my account?

Go to Settings and choose Delete account, or email [email protected]. This permanently deletes your account and all of its data. Deleting your account does not cancel a Premium subscription, so cancel it first under Manage Subscription in Settings, or in your Apple ID or Google Play account.